All packaging systems supplied by East West Solutions are manufactured by leading suppliers with the machines being done by a full warranty.
To provide our customers with additional peace of mind, East West Solutions offer a worldwide technical support service, delivered by an experienced and qualified team of experts.
We offer customers the option of service contracts tailored to your needs, to keep your machine running smoothly.
Our service contracts include:
- Guaranteed response times
- Discounted spare parts
- A proactive service schedule arranged around your busy periods to minimize disruption and prevent ‘wear and tear’ issues
- Full parts and labour warranty
- All work carried out by qualified and experienced engineers accredited by the producers of machineries.
We hold extensive stocks of spare parts for all machines. All spare parts are dispatched immediately for same day or next day delivery – minimizing downtime for our customers.
If you are unsure what parts our required our team of technical specialists will provide telephone support to ensure that you only order the parts that you need.
For larger and more complicated spare parts we can arrange for an engineer to attend on site and install the part whilst servicing the machine.
For one-off technical problems or breakdowns, East West Solutions offer a flexible approach tailored to the needs of your business.
From attendance on site, telephone support, fast shipping of spare parts and even arranging for machines to be collected and shipped to our premises for fast servicing – East West Solutions have a range of options to suit any business.